NCServes joins forces with NCCARE360, bringing coordinated care and resources to North Carolina’s military community. Read the press release here

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Nicole Crews

Darrell Deaton Joins FHLI and Will Oversee NCCARE360

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We are excited to announce the newest member of the NCCARE360 team, Darrell Deaton!

Darrell is joining us as the Vice President of NCCARE360 and has deep experience in the health space, particularly in North Carolina. He has extensive knowledge in establishing innovative joint ventures and business development initiatives with physician groups and health systems such as co-management agreements, clinical service joint ventures, and real estate ventures, and he has a career-long track record of leading teams to successful, quantifiable outcomes.

A North Carolina native from Winston-Salem, Darrell received his undergraduate degree in Economics and Psychology and his master’s degree in Health Administration both from Duke University. He began his career as a healthcare consultant focusing on strategic and facility planning before transitioning to the provider sector. Prior to joining FHLI, Darrell served for 25 years as the lead strategy executive for High Point Regional Health System and Vidant Health in North Carolina, Methodist Healthcare System in San Antonio, Texas, and SSM Health in St. Louis, Missouri. Darrell is also a senior examiner for the Malcolm Baldrige National Quality Award, a Fellow of the American College of Healthcare Executives, and a Meals on Wheels volunteer. 

As VP, Darrell will serve as the lead member of the NCCARE360 team and is responsible for driving the long-term goals and strategies for the program, including contracting and financial decisions related to the ongoing sustainability of the program, establishing evaluation criteria, launching and managing the NCCARE360 Community Advisory Board, and much more. 

Darrell started with FHLI and NCCARE360 on Monday, November 8, and said, “It is an honor and a privilege to join such a talented and devoted team at FHLI, where everyone is focused every day on improving the lives of all North Carolinians.” 

Darrell has a son, David, who lives in Winston-Salem and a daughter, Beth, who lives in Charlotte. Darrell currently lives in Greenville, NC, and plans to marry his fiancé, Sue Collier, in January. 

The NCCARE360 team is thrilled to have Darrell on board and look forward to continuing under his direction. We hope you will join us in welcoming Darrell to the NCCARE360 family. 

 

About NCCARE360
NCCARE360 is the first statewide network that unites health care and human services organizations, assesses for and identifies unmet social needs, and enables a coordinated, community-oriented, person-centered approach for delivering care in North Carolina. NCCARE360 is the result of a strong public-private partnership between the NC Department of Health and Human Services (NCDHHS) and the Foundation for Health Leadership & Innovation (FHLI). The NCCARE360 implementation team includes United Way of NC, NC 2-1-1, Expound Decision Systems, and Unite Us.

Contact
For more information about NCCARE360, or any of its partner organizations, please send an email to connect@nccare360.org.

NCCARE360 and NCServes Have Joined Forces to Provide More Resources for Military Members and Their Families

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Each year, Veterans Day offers an opportunity for Americans to honor all military service members who have served our country. It’s a day to recognize and give thanks for their courage, determination, and loyal service to the United States. It is also a good time to evaluate the many unique health and social needs this population experiences once they have removed the uniform.

During their service, military members are often at risk for various injuries and environmental hazards, and some experience new and lingering medical and mental health crises  when they return to civilian life. Unfortunately, in our often-fragmented health care system, many veterans find it difficult to access the care and resources they need when they are no longer active duty.

Approximately 200,000 service members leave active duty each year and are more likely than those on active duty to report health issues such as diabetes, smoking, heavy alcohol use, mental illness, post-traumatic stress disorder, and other chronic illnesses. These behaviors and conditions place veterans at greater risk for chronic diseases that are best managed by interdisciplinary teams.

With the 4th largest population of active-duty military and a large veteran population, it is critical that North Carolina has a strong network of resources for its military community. NCCARE360 is proud to have joined forces with NCServes in July 2021. This union will improve the experiences of North Carolina’s military community by increasing the number of services and resource available to our active-duty service members, veterans, and their families, and thereby making it easier to connect to services for medical care, mental health care, and resources for non-medical drivers of health like housing, food, and transportation.

Launched in 2015, NCServes was the nation’s first statewide coordinated network of public, private, and non-profit organizations working together to connect military service members, veterans, and military families with providers and resources for which they are eligible. NCCARE360 is the first statewide network that unites health care and human services organizations with a shared technology that enables providers to electronically connect those with identified needs to community resources and allow for feedback and follow up.

With this joining of forces, all NCServes network partners will now have access to the broader NCCARE360 network of community resources and additional NCCARE360 features and data to help them better serve military families. As part of the statewide network, this creates additional entry points for veterans seeking services. The common goal of improving health outcomes by addressing these frequently unmet needs demonstrates the natural fit of this union.

Together, NCCARE360 and NCServes will continue to provide a collaborative tool to help North Carolinians navigate a service system and connect them to the community resources they need most. We believe this unification honors North Carolina’s active-duty military, veterans, and their families by ensuring they have access to the resource and support they need.

 

About NCCARE360
NCCARE360 is the first statewide network that unites health care and human services organizations, assesses for and identifies unmet social needs, and enables a coordinated, community-oriented, person-centered approach for delivering care in North Carolina. NCCARE360 is the result of a strong public-private partnership between the NC Department of Health and Human Services (NCDHHS) and the Foundation for Health Leadership & Innovation (FHLI). The NCCARE360 implementation team includes United Way of NC, NC 2-1-1, Expound Decision Systems, and Unite Us.

Contact
For more information about NCCARE360, or any of its partner organizations, please send an email to connect@nccare360.org.

Community Health Workers (CHWs) are Utilizing NCCARE360

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When we think of health care, doctors and hospitals are likely the first thing to come to mind but health is affected by so much more than providers, clinics, or medication. Health is largely determined by our communities and all of the resources available—or unavailable—to us in these environments, as unmet non-medical social needs like food, housing, and transportation can cause negative health effects. For example, people who do not have access to grocery stores with healthy foods are less likely to have good nutrition, which raises their risk of health conditions like heart disease or diabetes. Positive health outcomes start in our communities. Who has the best knowledge of what communities need to achieve these positive outcomes than their own members? Fortunately, grassroot community health workers (CHWs) are leading the way.

CHWs are trained public health workers closing the gap between communities and health care systems. As trusted members of the communities they serve, CHWs provide critical services to those underserved and disproportionately impacted by public health threats, with one of the biggest threats right now being COVID-19. This trusting relationship allows CHWs to serve as a link between health and social services and the community in order to facilitate access to services and to improve the quality and cultural competence of service delivery. CHWs also “build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy.” CHW activities include helping people complete applications to access health benefits, driving clients to medical appointments, or even providing health screenings. Now, NCCARE360 can support CHWs perform this important community health work.

NCCARE360 is the first statewide coordinated care network that helps providers electronically connect individuals with identified non-medical needs to community resources and allows for feedback and follow up. Now that NCDHHS has expanded the COVID-19 Community Health Worker program, bringing it statewide, CHWs are using NCCARE360 to make electronic referrals, communicate in real time, securely share client information, and track outcomes for our state’s most vulnerable populations.

This critical aid is happening all over North Carolina. At the beginning of August, Kinston, NC, achieved an above-average vaccination rate by making vaccine access a part of larger community-service efforts that utilized CHWs. NC COVID-19 vendors provided CHWs with tablets or laptops and mobile hotspots to leverage NCCARE360 and connect individuals and communities to traditional health care settings and organizations that address non-medical drivers of health.

CHWs are integral to connecting North Carolinians in underserved communities to medical and social supports. Since the CHW program started, more than 134,553 referrals have been made, connecting thousands of community members to needed services! The NCCARE360 implementation team is training and onboarding 350 additional CHWs to the NCCARE360 network this month so they can continue this critical work statewide.

If you have been impacted by COVID-19, or need help with vaccine support, please contact a CHW by reaching out to an organization in your county from this list.

 

About NCCARE360
NCCARE360 is the first statewide network that unites health care and human services organizations, assesses for and identifies unmet social needs, and enables a coordinated, community-oriented, person-centered approach for delivering care in North Carolina. NCCARE360 is the result of a strong public-private partnership between the NC Department of Health and Human Services (NCDHHS) and the Foundation for Health Leadership & Innovation (FHLI). The NCCARE360 implementation team includes United Way of NC, NC 2-1-1, Expound Decision Systems, and Unite Us.

Contact
For more information about NCCARE360, or any of its partner organizations, please send an email to connect@nccare360.org.

NC Medicaid Health Plans Join NCCARE360 to Improve Delivery of Coordinated Medical and Non-Medical Care

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The North Carolina Department of Health and Human Services today announced the state’s five Medicaid prepaid health plans have joined NCCARE360 — the nation’s first statewide coordinated care network connecting individuals to local services and resources.

Health plans AmeriHealth Caritas North Carolina Inc., Carolina Complete Health Inc., Healthy Blue of North Carolina Inc., UnitedHealthcare of North Carolina Inc. and WellCare of North Carolina Inc. have joined the NCCARE360 network and will use the platform to coordinate whole-person care, promote health equity and address the social drivers that influence their members’ health.

“NCCARE360 is critical to the department’s goal of effectively delivering health, not just health care, by addressing the medical and non-medical drivers of health, including housing, food, transportation and interpersonal safety,” said Dave Richard, Deputy Secretary of NC Medicaid. “Medicaid health plans will use NCCARE360 to help address the unmet resource needs of their members and strengthen partnerships between health care providers and their communities.”

NCCARE360, part of the NCDHHS Healthy Opportunities initiative, will allow health plans to make electronic referrals, communicate in real time, securely share client information and track outcomes. Community members can search NCCARE360’s repository of more than 10,000 local services at nccare360.org/resources.

“We are excited to have the NC Medicaid health plans on the NCCARE360 network. The partnership will better connect North Carolina Medicaid members to the comprehensive community services they need while ultimately helping to build healthier and more equitable communities,” said Kelly Calabria, CEO and President of the Foundation for Health Leadership and Innovation, which oversees and administers NCCARE360.

Since the development of NCCARE360’s statewide network, health and human service providers in all 100 North Carolina counties have made more than 130,000 electronic referrals to connect individuals and families to the resources they need to stay healthy and well.

“This is an important partnership specifically designed to improve the overall health outcomes of more than 1.6 million of the state’s Medicaid beneficiaries, making it a natural fit for each of the state’s five Medicaid managed care health plans,” said Peter Daniel, Executive Director of the N.C. Association of Health Plans. We are proud to be a part of this network.”

More information about the transition to NC Medicaid Managed Care can be found on the Medicaid website at medicaid.ncdhhs.gov/transformation