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Community

Greensboro Housing Coalition: Partner Spotlight

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The support and input from our amazing partners in the health and human services field is instrumental to the success of NCCARE360 in North Carolina. Today, we are sitting down with Robbielene Lawhorn, at Greensboro Housing Coalition to discuss the organization’s achievements, experience with the network, and vision for the future.

How would you summarize Greensboro Housing Coalition’s work and your role in particular? What populations does Greensboro Housing Coalition serve?

The Greensboro Housing Coalition is an agency that is concerned with safe and affordable housing. We believe that everyone has the right to stay in a decent place that they can afford. Most days, we find ourselves acting as a triage point for people about a wide variety of housing situations. We listen to the concerns of the community and we work to provide counseling and solutions. In some instances, we address their concerns through programs that we offer and also often have to refer them out when there are circumstances that GHC may not be able to address. My role as the Homeless Prevention Team Manager is directing my team as we field phone calls and see clients face to face regarding their housing issues. Our agency serves anyone. We get calls from all over the U.S. regarding housing concerns. Most of our clients have low income and are in crisis when they walk through our doors or call us.

Currently, what’re your biggest challenges at Greensboro Housing Coalition? How do you deal with them?

The biggest challenges that we have at GHC are the scant funding resources that we can tap into for our clients for things such as emergency assistance or eviction prevention. The other huge issue is the lack of enough safe and affordable housing properties that we can direct people to. We help clients think out of the box to find monetary resources and negotiate what they might owe and/or need. Like most communities, Greensboro is under-resourced to deal with the types of crisis that vulnerable people find themselves in on a daily basis. According to recent data, Greensboro ranks #7 nationally for numbers of evictions.  

What accomplishments are your team most proud of?

The thing that I am most proud of for my team and GHC as a whole is that we rise to the occasion in times of need. When there is a disaster, such as the tornado that hit Greensboro in April of 2018, when a multi-unit apartment complex was condemned, and when properties have been flooded or there has been a fire leading to condemnations through no fault of the resident, we help to re-house people. During times of large and small scale housing emergencies, GHC is one of the first agencies, and in some cases the only agency, that is called upon to analyze what is happening, develop a plan of action to help the person/people affected and to implement that plan. We work closely with other community partners to help our clients, if and when necessary. Our GHC staff stays ready and willing to help out in any way that we can.

How has NCCARE360 impacted the way you deliver care? What has surprised you?

The use of NCCARE360 has allowed us the ability to be able to reach people who might not have ordinarily contacted us because they were unaware of our agency, through referrals from other member agencies. We have received many more referrals from healthcare partners than before. 

What was it like for your organization before working with NCCARE360? And afterward?

We have always been an agency that people referred their clients, friends, and family to for possible help. Now, we are reaching more people. We strongly appreciate the feedback loop that is built into NCCARE360 between agencies making and receiving referrals. In the past, referrals have come our way for things that we can’t or don’t do, and the clients have had to come to us to find this out. NCCARE360 has streamlined things for the consumer, saving them time so they don’t need to use resources to travel to an agency that might not be able to help them. 

What advice would you give to an organization interested in joining NCCARE360?

I would suggest that any organization join because it will give them access to potential clients who might not have ever known about them. It also provides possible resources that they could refer their own clients to. With more resources, people’s situations may be resolved quicker.

What’s next for Greensboro Housing Coalition?

GHC is working to build relationships with NC’s Prepaid Health Plans and is working to be part of Medicaid Pilots if our region is selected. We believe that there has already been a demonstrated health benefit of going upstream to address social drivers of health and we want to continue to help push conversations about the most effective ways to deliver care and serve vulnerable people.

We hoped you enjoyed our NCCARE360 partner spotlight interview. Get inspired by Greensboro Housing Coalition and learn more about their work at www.greensborohousingcoalition.org.

Temple: Partner Spotlight

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The support and input from our amazing partners in the health and human services field is instrumental to the success of NCCARE360 in North Carolina. Today, we are sitting down with Tiffany Joseph, Ministry Assistant at Temple to discuss their achievements, experience with the network, and vision for the future.


How would you summarize Temple’s work and your role in particular? What populations does Temple serve?

Temple is a church that loves everyone in our community. We offer Celebrate Recovery and homeless outreach, as well as being a church that believes in God’s word. I am Celebrate Recovery Ministry Assistant. I take all of our CR calls and am available 24 hours a day for that purpose. Additionally, I help with the ministry at the church, go to community meetings, and work one-on-one counseling women. We serve our whole community as CR is a 12 step program for any hurt, habit, or hang-up which can include drugs, alcohol, anxiety, depression, codependency. It’s literally for anything someone might have an issue with. We also serve in the women’s prison in Raleigh, NC and two men’s prisons in Harnett County.

Currently, what’re your biggest challenges at Temple? How do you deal with them?

The biggest challenge at the moment, is not enough people knowing that Temple is involved with NCCARE360. We really need to work on getting the word out for this great community service. Thus, we will be adding this information to our Friday night announcements. 

What accomplishments are your team most proud of?

As a team member at Temple, I am very proud of the fact that we are reaching out to those others often neglect, ignore, and judge. Showing love to all is very important to us.

How has NCCARE360 impacted the way you deliver care?

NCCARE360 has given us the necessary tools to help those in need find help to improve their lives – be it clothing, food, job search, etc. It is so wonderful to be able to see the process from start to finish and know that a person that came to us for help got what they needed. 

What was it like for your organization before working with NCCARE360? And afterward?

Before, it was just a conversation of trying to tell someone where they could maybe get help. Now, we have the tool to know where that help is available. It is so wonderful to have this at our fingertips.

What advice would you give to an organization interested in joining NCCARE360?

Please join and help your community to serve those in need. The more organizations we have, the more people we can help.

What’s next for Temple?

We are in the process of finding a property for a Dream Center for families in a domestic violence situation. At this center, we hope to assist those affected by having a safe place to stay, help with education needs, clothing needs, and eventually helping them find a new home.

Anything else you would like to add?

I am so excited for what the future holds for Temple, our community, and NCCARE360. We can achieve so much when we all work together for the greater good.


We hoped you enjoyed our NCCARE360 partner spotlight interview. Get inspired by Temple and learn more about their work at http://www.templerepresents.com/. If you would like to contact our Community Engagement Team, please fill out the form located here.

NCWorks: Partner Spotlight

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The support and input from our amazing partners in the health and human services field is instrumental to the success of NCCARE360 in North Carolina. Today, we are sitting down with Renee Hinton, Assistant Center Manager at NCWorks Career Centers Clayton to discuss their achievements, experience with the network, and vision for the future.


How would you summarize NCWorks’s work and your role in particular? What populations does NCWorks serve?

NCWorks Career Centers assist people with training and employment and everything in between. We provide one on one assistance with resume writing, career counseling and exploration, job search, training, interviewing, etc. We connect people with jobs and connect talent to employers’ job openings. We can assist employers with labor market data, staffing challenges, employee/applicant skills gaps, and outplacement services. Our center serves the adult population, while the youth population is served by NCWorks NextGen Centers. Our services are free to applicants and employers. At NCWorks Career Center Clayton, my role is to assist in the center’s operations, oversee staff, assist customers, coordinate programs/activities, work with partner agencies, etc.

Currently, what are your biggest challenges at NCWorks? How do you deal with them?

Our biggest challenge currently is matching the skills of people with the requirements of the positions available. However, we have a variety of programs to bridge this gap. We provide opportunities for educational training, work experience, on the job training, and apprenticeships. We also offer free workshops on a variety of subjects and to a variety of populations. We also face marketing challenges, as most of our marketing is through word of mouth. NCWorks – Clayton has only been in the area for a few years, but we are always happy to try to spread the word of who we are and what we do.

What accomplishments are your team most proud of?

Our awesome staff serves an average of 600 people a month in our office. In addition, we have customers who connect with us through our website or call center. We are very proud of our work and that it helps citizens to not only be productive contributing members of our community, but also helps them to provide for their families. As for the employers, we are happy we are able to assist them to grow and stay in North Carolina.

How has NCCARE360 impacted the way you deliver care? What has surprised you?

Before NCCARE360 we used a notebook of resources which we had to update regularly and became cumbersome and time consuming. NCCARE360 provides one place to go for resources. We are able to make multiple referrals in a short amount of time knowing the information is current, and the receiving agency will respond. I believe the NCCARE360 is a great resource, and the surprising part is how easy it is to use. It is very user friendly in my opinion.

What was it like for your organization before working with NCCARE360? And afterward?

Before NCCARE360, we could make a referral and not necessarily know if the person received help unless we followed up and spoke with the agency or client. Now we are able to follow the progression in NCCARE360. 

Based on your experiences so far, how do you see NCCARE360 impacting the standard of care in North Carolina?

Once the system is expanded to cover North Carolina, I can see us making referrals to anywhere in the state for our clients! Many citizens do not stay in one place and may move around. This will allow us to be able to connect people with resources anywhere in the state easily and efficiently. It allows our state to be connected on a resource level that has not been available before. There are many resources available in NCCARE360, and it is a database that can expand as time goes. Allowing all of North Carolina to be connected in assisting our citizens with many needs across our fine state. 

What advice would you give to an organization interested in joining NCCARE360?

Join! It is such an easy way to connect your clients with resources across the state. It also allows providers across the state to connect with you — a win-win situation for providers and clients. Send referrals through NCCARE360, and we will be glad to help your customers as well. 


We hoped you enjoyed our NCCARE360 partner spotlight interview. NCWorks Career Center – Clayton is located at 8988 US Highway 70, Business West Suite 100, Clayton, NC 27250. You can visit them at their office or visit the NCWorks website, a statewide database for applicants and employers, at NCWORKS.GOV. If you have any questions about their services, please call the Clayton office at (919)-553-0953. If you would like to contact NCCARE360’s Community Success Team please fill out the form located here.