The NCCARE360 Team

The NCCARE360 Community Engagement team is comprised of Community Engagement Managers, Network Health Managers, and Operations Analysts. They work in every community to build awareness, onboard partners, and provide on-going support after launch. This team is powered by Unite Us.

Community Engagement Managers hold all community meetings in a particular region, and ensure that the technology is personalized to fit each partner’s needs. CEMs are responsible for bringing together partners and uniting leaders from diverse sectors in the community to discuss the platform and answer questions about joining NCCARE360. Network Health Managers and Operations Analysts assist users after they have gained access to the Unite Us Platform. They make modifications and adjustments based on learnings of the community and give ongoing technical assistance. They help users get trained and onboard staff. Network Health Managers monitor the network and identify trends in the data to help ensure its success. They conduct ongoing user support and receive feedback on features, empowering partners to continue utilizing the NCCARE360 network. Account Managers provide high touch support to health systems, managed-care organizations, hospitals and other customers and funding partners in North Carolina. They work with accounts on EHR/CRM integrations, data options and SDoH strategy.

NCCARE360 is guided by FHLI’s more than 35 years of experience in successfully developing and supporting innovative programs and building and advancing partnerships that improve health.

NCCARE360 is an important component in DHHS’ Healthy Opportunities strategy and integral to DHHS’s mission is to improve the health, safety, and well-being of all North Carolinians.

United Way of North Carolina (UWNC) is the state association for 52 United Ways serving communities all across North Carolina. UWNC also administers the statewide NC 211 information and referral system, providing easy access to health and human services information for all North Carolinians. UWNC’s leadership team work collectively to build upon the existing NC 211 infrastructure, including a robust resource database, while also engaging the network of local United Ways as champions of NCCARE360. A dedicated Resource Team verifies local resources that are integral to  the build out of NCCARE360 and helps inform the engagement strategy by the Community Engagement Manager.  NCCARE360 Navigators, based in the NC 211 call centers, are also an integral part of the system, responding to requests for assistance received via www.nccare360.org and supporting health care providers who need additional help making the best referral to meet their patients’ health and human service needs.