The NCCARE360 Team
The Community Engagement Team
The NCCARE360 Community Engagement team is comprised of Community Engagement Managers, Customer Success Managers, and Customer Success Representatives. They work in every community to build awareness, onboard partners, and provide on-going support after launch. Check the implementation timeline for your county here.
Megan Lee Carlson
Kate Geouge Brown
This team is powered by Unite Us.
Community Engagement Managers are assigned to a particular region and hold all influencer and strategy sessions in that community. They hold workflow planning meetings to ensure that the technology is personalized to fit each partner’s needs. CEMs are responsible for bringing together partners as part of a regional socialization process. CEMs help you join leaders from diverse sectors in the community, discuss the platform and answer questions about joining NCCARE360, and complete the partner registration form. Learn more about the socialization process here.
Customer Success Managers and Customer Success Representatives lead onboarding and software trainings. They make modifications and adjustment based on learnings of the community, and give ongoing technical assistance. Most importantly, they are available to onboard additional organizations in launched regions and continue to work with current partners. Customer Success Managers help you get trained on NCCARE360, successfully onboard staff, and find out how to access data. Customer Success Representatives conduct ongoing user support and receive feedback on NCCARE360 features, empowering you to continue utilizing the network.
NCCARE360 is guided by FHLI’s more than 35 years of experience in successfully developing and supporting innovative programs and building and advancing partnerships that improve health.
NCCARE360 is an important component in DHHS’ Healthy Opportunities strategy and integral to DHHS’s mission is to improve the health, safety, and well-being of all North Carolinians.
NC 2-1-1 Navigators and Data Team
United Way of North Carolina (UWNC) is the state association for 52 United Ways serving communities all across North Carolina. UWNC also administers the statewide NC 211 information and referral system, providing easy access to health and human services information for all North Carolinians. UWNC’s leadership team work collectively to build upon the existing 211 infrastructure, including a robust resource database, while also engaging the network of local United Ways as champions of NCCARE360. A dedicated Resource Team verifies local resources that are integral to the build out of NCCARE360 and helps inform the engagement strategy by the Community Engagement Manager. NCCARE360 Navigators, based in the 211 call centers, are also an integral part of the system, responding to requests for assistance received via www.nccare360.org and supporting health care providers who need additional help making the best referral to meet their patients’ health and human service needs.