The NCCARE360 Team:
A Partnership Dedicated to Improving Health

Implementation Team:

United Way of NC’s NC 211 system has more than a decade of experience connecting individuals and families across North Carolina to verified information on local health and human services resources, through a simple dialing code (2-1-1) and website (nc211.org). NC 211 is free, confidential, and available 24/7/365 in most languages.

Unite Us powers the shared technology platform that enables health and human services providers to send and receive electronic referrals, seamlessly communicate in real-time, securely share client information, and track outcomes

Expound Decision Systems provides the connection between the NC 211 resource database and the NCCARE360 out-of-network resources.

NCCARE360 is an important component in DHHS’ Healthy Opportunities strategy and integral to the DHHS mission to improve the health, safety, and well-being of all North Carolinians. The DHHS Office of Healthy Opportunities is responsible for incorporating whole person health across the department and building a statewide infrastructure and incentives to address non-medical drivers of health.

DHHS has a vision for addressing the social determinants of health (SDOH) which drive up to 80 percent of a person’s overall health: a North Carolina that optimizes health and well-being for all people by effectively stewarding resources that bridge our communities and our healthcare system.

In connecting health and human services providers in a statewide coordinated network, NCCARE360 systemically addresses the SDOH for people in all 100 counties of North Carolina.

NCCARE360 is guided by FHLI’s almost 40 years of experience in successfully developing and supporting innovative, community-driven programs and partnerships that build a healthier North Carolina through collaboration and respect. With a long history in the state and a deep understanding of its health and wellness needs, FHLI scales solutions that benefit the entire state. FHLI serves as the administrators of NCCARE360, ensuring the program runs smoothly.

United Way of North Carolina (UWNC) is the state association for 50 United Ways serving communities all across North Carolina. UWNC also administers the statewide NC 211 information and referral system, providing easy access to health and human services information for all North Carolinians. UWNC’s leadership team works collectively to build upon the existing NC 211 infrastructure while also engaging the network of local United Ways as champions of NCCARE360.

NCCARE360’s robust statewide resource directory is supported by a dedicated NC 211 resource team who regularly verifies and updates more than 13,000 programs and services in NCCARE360.  NCCARE360 Navigators, based in the NC 211 call centers, provide the expertise to support complex NCCARE360 referrals and respond to requests for assistance received via https://nccare360.org/request-assistance/. NCCARE360 Navigators are also equipped to support healthcare providers and community organizations who need additional help making the best referral to meet their patient’s social needs.

Additionally, NC 211’s resource database includes thousands of verified health and human resources across North Carolina. To learn more and apply for inclusion, visit https://nc211.org/add-your-agency/

Unite Us is a technology company that builds coordinated care networks of health and social service providers. With Unite Us’ end-to-end solution, providers across sectors identify social care needs, send and receive secure electronic referrals, report on tangible outcomes, and transform payment models within a secure and collaborative ecosystem. Unite Us’ community engagement teams build sustainable partnerships with local community-based organizations, social service agencies, health systems, independent providers, community members, and more to ensure networks have solid foundations, launch successfully, and continue to grow and thrive. This HITRUST-certified social care infrastructure helps communities address social determinants of health and advance health equity.

In North Carolina, Unite Us supports users in the NCCARE360 network comprised of case management agencies, shelters, counseling and mental health clinics, public school systems, medical clinics, older adult support agencies, transportation providers, both regional and local food pantries, churches, community colleges, veterans groups, housing support of all kinds, and even parks and recreation departments. For any questions, please reach out to uniteus.com/contact/.