- A robust statewide resource directory supported by a dedicated resource team at NC 211 who regularly verifies and updates programs and services in the NCCARE360 platform.
- A team of dedicated Navigators with the expertise to support complex NCCARE360 referrals and community-based organizations (CBOs) that are not able to stay with the client through the referral process.
- A shared technology platform powered by Unite Us that enables providers to assess for and identify unmet social needs, and then send and receive secure electronic referrals and track outcomes.
- A community engagement team powered by Unite Us working with community-based organizations, social service agencies, health systems, independent providers, community members and more to create a statewide, coordinated care network.
Additionally, the NCCARE360 technology is robust and transformative, so all network partners are trained and empowered to use it to better serve their patients and clients. NCCARE360’s community engagement team directly supports the community through every step of joining the network to ensure each partner is supported. The team remains engagement in the community, working with partners to regularly review data and network performance, solicit feedback and input on processes, and provide ongoing technical assistance.