- A robust statewide resource directory powered by NC 211 that will include a call center with dedicated navigators, a data team verifying resources, and text and chat capabilities.
- A community repository powered by Expound to integrate multiple resource directories across the state and allow data sharing.
- A shared technology platform powered by Unite Us that enables health and human services providers to send and receive electronic referrals, seamlessly communicate in real-time, securely share client information, and track outcomes.
- A community engagement team powered by Unite Us working with community-based organizations, social service agencies, health systems, independent providers, community members and more to create a statewide coordinated care network.
NCCARE360 is the first statewide network that unites health care and human services organizations with a shared technology that enables a coordinated, community-oriented, person-centered approach for delivering care in North Carolina. NCCARE360 helps providers electronically connect those with identified needs to community resources and allow for feedback and follow up. This solution ensures accountability for services delivered, provides a “no wrong door” approach, closes the loop on every referral made, and reports outcomes of that connection. NCCARE360 is available in all 100 counties across North Carolina.
NCCARE360 has multiple functionalities including:
While this technology is robust and transformative, technology is just technology unless all network partners are trained and empowered to use it to better serve their patients and clients. NCCARE360’s community engagement team directly supports the community through every step of joining the network to ensure each partner is supported. As new regions launches, the team remains engaged in the community, working with partners to regularly review data and network performance, solicit feedback and input on processes, and provide on-going technical assistance
A Partnership Dedicated to Improving Health
NCCARE360 is the result of a strong public-private partnership between the NC Department of Health and Human Services (DHHS) and the Foundation for Health Leadership & Innovation (FHLI). NCCARE360 is guided by FHLI’s more than 35 years of experience in successfully developing and supporting innovative programs and building and advancing partnerships that improve health. NCCARE360 is an important component in DHHS’ Healthy Opportunities strategy and integral to DHHS’s mission is to improve the health, safety, and well-being of all North Carolinians.
The NCCARE360 implementation team includes United Way of NC/2-1-1, Expound Decision Systems, and Unite Us. United Way of NC/2-1-1 has more than a decade of experience connecting individuals and families across North Carolina to free and confidential information on local health and human services resources, through a simple dialing code 2-1-1, and a statewide resource database and call-center. Expound Decision Systems has created a successful data repository model which will be extended to manage resources specific to the Social Determinants of Health in North Carolina. Unite Us provides the care coordination and outcomes platform for NCCARE360 that allows healthcare providers, community-based organizations, and others to work together securely in real-time.