About NCCARE360

NCCARE360 is the first statewide network that unites health care and human services organizations with a shared technology that enables a coordinated, community-oriented, person-centered approach for delivering care in North Carolina. NCCARE360 helps providers electronically connect those with identified needs to community resources and allow for feedback and follow up. This solution ensures accountability for services delivered, provides a “no wrong door” approach, closes the loop on every referral made, and reports outcomes of that connection. NCCARE360 is available in all 100 counties across North Carolina.

NCCARE360 has multiple functionalities including:

  • A robust statewide resource directory supported by a dedicated resource team at NC 211 who regularly verifies and updates programs and services in the NCCARE360 platform.
  • A team of dedicated Navigators with the expertise to support complex NCCARE360 referrals and community-based organizations (CBOs) that are not able to stay with the client through the referral process.
  • A shared technology platform powered by Unite Us that enables providers to assess for and identify unmet social needs, and then send and receive secure electronic referrals and track outcomes.
  • A community engagement team powered by Unite Us working with community-based organizations, social service agencies, health systems, independent providers, community members and more to create a statewide, coordinated care network.

Additionally, the NCCARE360 technology is robust and transformative, so all network partners are trained and empowered to use it to better serve their patients and clients. NCCARE360’s community engagement team directly supports the community through every step of joining the network to ensure each partner is supported. The team remains engagement in the community, working with partners to regularly review data and network performance, solicit feedback and input on processes, and provide ongoing technical assistance.

NCCARE360 is transforming the way that healthcare and community providers work together, connecting partners across sectors and will inform policies nationwide. NCCARE360 supports individuals in communities to have more opportunities to lead healthy and happy lives.

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A Partnership Dedicated to Improving Health

NCCARE360 is the result of a strong public-private partnership between the NC Department of Health and Human Services (DHHS) and the Foundation for Health Leadership & Innovation (FHLI). NCCARE360 is an important component in DHHS’ Healthy Opportunities strategy and integral to DHHS’s mission is to improve the health, safety, and well-being of all North Carolinians. The NCCARE360 implementation team includes United Way of North Carolina/NC 211, Unite Us, and Expound Decision Systems.

United Way of NC/NC 211 has more than a decade of experience connecting individuals and families across North Carolina to free and confidential information on local health and human services resources, through a simple dialing code 2-1-1, and a statewide resource database and call-center. Unite Us provides the care coordination and outcomes platform for NCCARE360 that allows healthcare providers, community-based organizations, and others to work together securely in real-time. Expound Decision Systems has created a successful data repository model which is being used to manage resources specific to the Social Determinants of Health (SDOH) in North Carolina.