Expand your reach. Connect with more North Carolinians. No referrals required.
NCCARE360 is expanding how community organizations can participate in the network. We know that every organization plays a vital role in supporting North Carolinians, even if they don’t have the capacity to manage referrals or provide case coordination or case management. That’s why organizations can choose to become a resource-only partner to be listed as an available resource in the network for their community.
What It Means to Be a Resource-Only Partner
Organizations that join NCCARE360 as a resource-only partner will have their services listed in our statewide online resource directory, allowing individuals, families, and providers to easily find you through the network, especially those using NCCARE360’s new self-serve navigation tool.
This means an organization’s programs, hours, contact details, and eligibility information will be visible to anyone searching for help in their community. There’s no need to send or receive referrals through the platform—just increased visibility and accessibility for those who need their support.
Use Case Example
The Maple Street Community Center offers after-school programs, job readiness classes, and utility assistance. However, many residents in their county don’t know about these services. By joining NCCARE360 as a resource-only partner, Maple Street ensures their programs appear in the statewide resource directory and in NCCARE360’s self-serve navigation tool where individuals and care providers can easily find them.
They don’t need to manage referrals or log into the system daily. Simply being listed increases their reach and helps more families discover support available right in their neighborhood.
How It Works
Complete the Onboarding Form Start by filling out our quick onboarding form to share details about your organization. Complete the form here: https://bit.ly/onboard360
Access Your Account Once your account is created by our partners at Unite Us, you’ll receive login details to access the NCCARE360 platform.
Finalize and Launch Your Listing Log in to review, add program details like service areas and hours of operation, and publish your organization’s listing. You’ll be able to manage your contact info, service descriptions, and other key details at any time.
After you publish and your listing goes live, individuals and care providers across North Carolina will be able to find you directly through NCCARE360’s searchable resource directory!
Why Join?
Expand your visibility: Be part of the trusted statewide resource network used by healthcare systems, community organizations, government agencies, residents, and more.
Support your community: Make your services easier to find for people who may not know where to start.
Stay in control: No need to commit to managing referrals or cases—just keep your information up to date.
Be part of the solution: Help ensure that every North Carolinian can connect to the resources they need to live healthy, stable lives.
Who Can Join
Community organizations, nonprofits, faith-based groups, and local programs that offer support for social needs such as food, housing, employment, education, childcare, transportation, or health services are eligible to join as resource-only partners.
Ready to Get Started?
Becoming part of the NCCARE360 network is simple and it’s a great first step in expanding your organization’s reach across North Carolina.
Finding help just got easier. NCCARE360 now offers self-serve resource navigation, an easy-to-use online search tool that allows individuals, families, and providers to find local support right from their phone, tablet, or computer. With thousands of services listed in the NCCARE360 statewide resource directory, you can quickly search for what you need, whether it’s food resources, housing support, transportation, health care, or other essential services. This new feature puts the power in your hands, helping you search, connect, and access resources in your community all in one place.
A Use Case Example
Meet Tanya, a single mother from Greensboro balancing two jobs while caring for her young daughter. When her car unexpectedly broke down, Tanya worried about how she’d get to work or take her daughter to daycare.
Instead of waiting for a referral or searching dozens of websites, Tanya visitednccare360.org/get-help/on her phone. She typed in her ZIP code and the word “transportation.” Within seconds, she found several local programs that offered ride assistance and car repair support.
From there, she clicked on a nearby organization to view contact details and hours, then called directly to learn more. Within a few days, Tanya had connected with a community partner who helped her get her car repaired and back on the road without missing work or income.
Tanya’s story shows how easy it can be to find help fast—anytime, anywhere.
With the new self-serve tool, anyone can:
Search confidentially for services by keyword or category (e.g., food, housing, childcare, employment).
Filter results by location, eligibility, or other needs.
View details instantly (e.g., contact information, hours of operation, and directions).
This new feature is about putting help at your fingertips and ensuring more North Carolinians can get connected when they need it most. The NCCARE360 Self-Serve Resource Navigation tool offers faster access to finding help immediately without waiting for a referral. It also allows users to search confidentially and on their own schedule, without having to share any personal information. The self-serve tool ensures greater access to resources as users are able to search the complete NCCARE360 resource directory, increasing the likelihood of getting connected to resources quickly and efficiently.
Get Started Today
Visit nccare360.org/get-help/ to start exploring local services now. No login or account required—simply enter your city or ZIP code and the type of help you’re looking for to populate a list of available resources that meet your needs.
About NCCARE360
NCCARE360 is North Carolina’s statewide coordinated care network, connecting people to community resources through shared technology and partnerships across the state. This new self-serve tool, launched in partnership with Unite Us, expands access to vital services and continues our mission to ensure every North Carolinian can get connected to the help they need, when they need it most.
Preliminary data indicate that the pilots improve health outcomes and save the state money.
RALEIGH, NORTH CAROLINA – The Foundation for Health Leadership & Innovation (FHLI) expresses concern about the decision to discontinue funding for the Healthy Opportunities Pilots (HOP). HOP is designed to improve health outcomes for Medicaid recipients with complex social needs and reduce financial burden on the health care system.
HOP operates on the NCCARE360 platform. Administered by FHLI, NCCARE360 is the nation’s first and only statewide coordinated network that connects health and human service providers throughout North Carolina to improve care coordination and service delivery.
“The discontinuation of a program like HOP, which shows evidence of cost savings, raises significant concerns,” said Rachel Marquez, MPH, senior program director for NCCARE360. “The decision will reduce access to care for individuals with the greatest needs and result in higher costs to the state.”
FHLI remains committed to supporting programs that address the social drivers of health and improve outcomes for all North Carolinians. NCCARE360 will continue to connect health and human service providers, regardless of HOP funding, enabling them to coordinate care and deliver essential services more effectively and efficiently.
About NCCARE360
NCCARE360 is a public-private partnership between the NC Department of Health and Human Services (DHHS) and the Foundation for Health Leadership & Innovation (FHLI). NCCARE360 is integral to NCDHHS’s mission is to improve the health, safety, and well-being of all North Carolinians. The NCCARE360 implementation team includes United Way of North Carolina, NC 211, and Unite Us.
Community Voices panel at the NCCARE360 Regional Impact Summit in Buncombe County. Panelists pictured from left to right: Vaughn Crawford- Unite Us, Charlene Rumfelt – WNCCHS, Amanda Irvin – BCHHS Public Health, and Ayana Simon – FHLI/NCCARE360
Community-led convenings are beacons for collaboration, bringing together organizations with shared goals to form and strengthen meaningful partnerships that drive positive change.
Last week, more than 30 organizations in western North Carolina gathered in Asheville, NC, for the NCCARE360 Regional Impact Summit hosted by Asheville Buncombe Community Christian Ministries (ABCCM), Vaya Health Systems, and Buncombe County government. Organizations came together to review community needs data, receive platform training, and engage in peer discussion about common challenges, potential solutions, and significant benefits to collaboration around utilization of the NCCARE360 platform.
“Connection is important, especially now” -Stacie Turpin Saunders- Deputy Director/Section Chief, Local and Community Support, Division of Public Health, NC Department of Health and Human Services
Victoria Reichard, Buncombe County Behavioral Health Manager, helped kick off the event by reviewing a brief history of NCCARE360, acknowledging that some organizations in attendance had to pause in their onboarding or utilization of the NCCARE360 network largely due to the COVID-19 pandemic, but she encouraged them to consider today be the day they jump back in. Throughout the event, she and other hosts emphasized the importance of working together to ensure the continued success of the program, and that every connection is efficient and meaningful. “If you’ve signed on recently, you may think the network isn’t as robust as you thought it would be, but that’s why we’re here. Let’s make music together,” Victoria said.
Victoria Reichard, Buncombe County Behavioral Health Manager
The overall message of the summit was the importance of having community buy-in for the NCCARE360 network. Panelists who ranged from new users to experienced users to administrators of the program discussed the benefits of whole-community cooperation, emphasizing that more participation allows more organizations to leverage the information they receive when everyone collectively uses the system to send referrals. This not only helps network users connect clients to services, but it also helps the collective community identify and then communicate crucial gaps to funders, as well as to think strategically about where to apply existing resources until additional ones become available.
“[When] everyone has access to the data, they can collaborate to write grants and receive more funding.” -Brandon Wilson, Chief Operating Officer, Asheville Buncombe Community Christian Ministry
While fostering partnerships among community organizations is crucial for effective referral management, relying solely on personal connections may inadvertently limit client access to services based on the referrer’s acquaintances. The host emphasized that NCCARE360 provides a more equitable approach to linking clients to the resources they need because utilizing a shared technology like NCCARE360 ensures that every client has an equal opportunity for their needs to be addressed by partner agencies, regardless of the referrer’s level of influence or connections.
Panelists also shared that despite a heavier lift in the beginning when their organizations were onboarding, the platform improved their workflows by freeing up their time and providing instant notification of referral status instead of having to spend countless hours making and waiting for phone calls.
“In the beginning there is a heavier lift to get everything set up and going, then after you’re up and running and have workflows configured, it is much easier” – Charlene Rumfelt, Western North Carolina Community Health Services
Community-led events like this one instill a sense of ownership and empowerment among participants, fostering long-term commitment to shared goals. Our aim is for participants to become more invested in the NCCARE360 network and their community outcomes through increased active engagement. We hope this intrinsic motivation fosters ongoing collaboration and enduring partnerships, driving continuous improvement beyond specific events.
This event brought together organizations to address complex challenges and identify benefits of NCCARE360. By fostering dialogue, partnership, and collective action, communities are paving the way for transformative change. As we navigate an increasingly interconnected world, we will continue to recognize the pivotal role of these community-led initiatives in building resilient, inclusive communities where collaboration thrives.
Key takeaways we learned from community leaders about the importance of active community collaboration and participation in NCCARE360:
Collaboration creates a more robust network that ensure organizations can connect their clients to resources
Collaboration allows organizations to identify gaps that can be communicated to funders
Collaboration helps organizations make more strategic decisions about where to apply existing resources
Collaboration ensures that resource allocation is more equitable
Despite a “heavier lift” in the beginning when organizations are onboarding to NCCARE360, workflows tend to improve because the platform frees up staff time
About NCCARE360
NCCARE360 is the result of a strong public-private partnership between the NC Department of Health and Human Services (DHHS) and the Foundation for Health Leadership & Innovation (FHLI). NCCARE360 is integral to DHHS’s mission is to improve the health, safety, and well-being of all North Carolinians. The NCCARE360 implementation team includes United Way of North Carolina, NC 211, Unite Us, and Expound Decision Systems.
Beginning December 1, 2023, more North Carolinians will be able to get health coverage through NC Medicaid. This will be a game changer for the more than 600,000 people who will be able to access health care and is the most significant investment in the health of our state in decades. Thank you to the many partners that have helped make this a reality.
Now we need your help to be sure that North Carolinians know who is eligible and how to apply. We have a new website, bilingual toolkit and a sign-up form to stay updated on the most current information about how more North Carolinians will be able to get health coverage through NC Medicaid. Please use these tools with your networks and communities.
The bilingual toolkit includes:
Day 1 Flyer:An overview of who is eligible and how to enroll.
Social Media: Graphics and posts to share on your channels.
Family Planning Flyer: Information for the approximately 300,000 people who receive limited benefits through Family Planning Medicaid who will be automatically enrolled in full Medicaid.
Medicaid Essentials Deck: A presentation to share with your community on who is eligible and how to enroll.
ePass Video: An overview of how to apply online through ePass.
To stay updated with the latest information, be notified when the application process goes live, and receive the newest resources, complete this sign-up form.
Thank you for helping more people in your communities get health coverage through NC Medicaid. Together we will ensure more than 600,000 people gain access to health care across North Carolina.
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A partir del 1 de diciembre de 2023, más habitantes de Carolina del Norte podrán obtener cobertura médica a través de NC Medicaid. Este es un momento muy importante para las más de 600,000 personas que podrán acceder a la atención médica y es la inversión más significativa en la salud de nuestro estado en décadas. Gracias a los muchos colaboradores que han ayudado a que esto se vuelva realidad.
Ahora necesitamos tu ayuda para asegurarnos de que los habitantes de Carolina del Norte tengan la información que necesitan para saber quién es elegible y cómo completar una solicitud. Tenemos un nuevo sitio web, un kit de herramientas de comunicación bilingüe y un formulario donde puedes registrarte para recibir la información más actualizada sobre cómo más habitantes de Carolina del Norte podrán obtener cobertura médica a través de NC Medicaid. Por favor usa estas herramientas con tus redes y comunidades.
El kit de herramientas bilingüe incluye:
Folleto del día 1: descripción general de quién es elegible y cómo pueden inscribirse.
Boletines: información para incluir en boletines y correos electrónicos.
Redes sociales: gráficos y publicaciones para compartir en tus redes sociales.
Folleto de Planificación Familiar: información para las aproximadamente 300,000 personas que reciben beneficios limitados a través del programa de Planificación Familiar de Medicaid y que quedarán inscritas para automáticamente recibir beneficios completos de Medicaid.
Para mantenerte actualizado con la información más reciente, recibir una notificación cuando el proceso de solicitud entre en funcionamiento y recibir los recursos más recientes, regístrate aquí.
Gracias por ayudar a más personas en tu comunidad a obtener cobertura médica a través de NC Medicaid. Juntos garantizaremos que más de 600,000 personas tengan acceso a la atención médica que necesitan en todo Carolina del Norte.
