Expand your reach. Connect with more North Carolinians. No referrals required.
NCCARE360 is expanding how community organizations can participate in the network. We know that every organization plays a vital role in supporting North Carolinians, even if they don’t have the capacity to manage referrals or provide case coordination or case management. That’s why organizations can choose to become a resource-only partner to be listed as an available resource in the network for their community.
What It Means to Be a Resource-Only Partner
Organizations that join NCCARE360 as a resource-only partner will have their services listed in our statewide online resource directory, allowing individuals, families, and providers to easily find you through the network, especially those using NCCARE360’s new self-serve navigation tool.
This means an organization’s programs, hours, contact details, and eligibility information will be visible to anyone searching for help in their community. There’s no need to send or receive referrals through the platform—just increased visibility and accessibility for those who need their support.
Use Case Example
The Maple Street Community Center offers after-school programs, job readiness classes, and utility assistance. However, many residents in their county don’t know about these services. By joining NCCARE360 as a resource-only partner, Maple Street ensures their programs appear in the statewide resource directory and in NCCARE360’s self-serve navigation tool where individuals and care providers can easily find them.
They don’t need to manage referrals or log into the system daily. Simply being listed increases their reach and helps more families discover support available right in their neighborhood.
How It Works
Complete the Onboarding Form Start by filling out our quick onboarding form to share details about your organization. Complete the form here: https://bit.ly/onboard360
Access Your Account Once your account is created by our partners at Unite Us, you’ll receive login details to access the NCCARE360 platform.
Finalize and Launch Your Listing Log in to review, add program details like service areas and hours of operation, and publish your organization’s listing. You’ll be able to manage your contact info, service descriptions, and other key details at any time.
After you publish and your listing goes live, individuals and care providers across North Carolina will be able to find you directly through NCCARE360’s searchable resource directory!
Why Join?
Expand your visibility: Be part of the trusted statewide resource network used by healthcare systems, community organizations, government agencies, residents, and more.
Support your community: Make your services easier to find for people who may not know where to start.
Stay in control: No need to commit to managing referrals or cases—just keep your information up to date.
Be part of the solution: Help ensure that every North Carolinian can connect to the resources they need to live healthy, stable lives.
Who Can Join
Community organizations, nonprofits, faith-based groups, and local programs that offer support for social needs such as food, housing, employment, education, childcare, transportation, or health services are eligible to join as resource-only partners.
Ready to Get Started?
Becoming part of the NCCARE360 network is simple and it’s a great first step in expanding your organization’s reach across North Carolina.
Finding help just got easier. NCCARE360 now offers self-serve resource navigation, an easy-to-use online search tool that allows individuals, families, and providers to find local support right from their phone, tablet, or computer. With thousands of services listed in the NCCARE360 statewide resource directory, you can quickly search for what you need, whether it’s food resources, housing support, transportation, health care, or other essential services. This new feature puts the power in your hands, helping you search, connect, and access resources in your community all in one place.
A Use Case Example
Meet Tanya, a single mother from Greensboro balancing two jobs while caring for her young daughter. When her car unexpectedly broke down, Tanya worried about how she’d get to work or take her daughter to daycare.
Instead of waiting for a referral or searching dozens of websites, Tanya visitednccare360.org/get-help/on her phone. She typed in her ZIP code and the word “transportation.” Within seconds, she found several local programs that offered ride assistance and car repair support.
From there, she clicked on a nearby organization to view contact details and hours, then called directly to learn more. Within a few days, Tanya had connected with a community partner who helped her get her car repaired and back on the road without missing work or income.
Tanya’s story shows how easy it can be to find help fast—anytime, anywhere.
With the new self-serve tool, anyone can:
Search confidentially for services by keyword or category (e.g., food, housing, childcare, employment).
Filter results by location, eligibility, or other needs.
View details instantly (e.g., contact information, hours of operation, and directions).
This new feature is about putting help at your fingertips and ensuring more North Carolinians can get connected when they need it most. The NCCARE360 Self-Serve Resource Navigation tool offers faster access to finding help immediately without waiting for a referral. It also allows users to search confidentially and on their own schedule, without having to share any personal information. The self-serve tool ensures greater access to resources as users are able to search the complete NCCARE360 resource directory, increasing the likelihood of getting connected to resources quickly and efficiently.
Get Started Today
Visit nccare360.org/get-help/ to start exploring local services now. No login or account required—simply enter your city or ZIP code and the type of help you’re looking for to populate a list of available resources that meet your needs.
About NCCARE360
NCCARE360 is North Carolina’s statewide coordinated care network, connecting people to community resources through shared technology and partnerships across the state. This new self-serve tool, launched in partnership with Unite Us, expands access to vital services and continues our mission to ensure every North Carolinian can get connected to the help they need, when they need it most.
Preliminary data indicate that the pilots improve health outcomes and save the state money.
RALEIGH, NORTH CAROLINA – The Foundation for Health Leadership & Innovation (FHLI) expresses concern about the decision to discontinue funding for the Healthy Opportunities Pilots (HOP). HOP is designed to improve health outcomes for Medicaid recipients with complex social needs and reduce financial burden on the health care system.
HOP operates on the NCCARE360 platform. Administered by FHLI, NCCARE360 is the nation’s first and only statewide coordinated network that connects health and human service providers throughout North Carolina to improve care coordination and service delivery.
“The discontinuation of a program like HOP, which shows evidence of cost savings, raises significant concerns,” said Rachel Marquez, MPH, senior program director for NCCARE360. “The decision will reduce access to care for individuals with the greatest needs and result in higher costs to the state.”
FHLI remains committed to supporting programs that address the social drivers of health and improve outcomes for all North Carolinians. NCCARE360 will continue to connect health and human service providers, regardless of HOP funding, enabling them to coordinate care and deliver essential services more effectively and efficiently.
About NCCARE360
NCCARE360 is a public-private partnership between the NC Department of Health and Human Services (DHHS) and the Foundation for Health Leadership & Innovation (FHLI). NCCARE360 is integral to NCDHHS’s mission is to improve the health, safety, and well-being of all North Carolinians. The NCCARE360 implementation team includes United Way of North Carolina, NC 211, and Unite Us.
It’s September and we’re bidding farewell to these hot and humid North Carolina summer days. Autumn is just around the corner and the school year is back in full swing with fresh starts, new goals, and the pursuit of knowledge.
NCCARE360 K-12 School System/District COVID-19 Resources and Referral Coordination and Recovery Plan
During the summer months, our teams worked with the Department of Child and Family Well-Being (DCFW) at NC DHHS to put together a pilot project to onboard public schools across the state onto the NCCARE360 platform so they can link students and their families to community resources that address unmet social needs. The NCCARE360 K-12 School System/District COVID-19 Resources and Referral Coordination and Recovery Plan supplemented the school-based testing for COVID-19 provided by DCFW as an important layer of protection to keep children safe in the classroom. To further support students and families from the impact of the COVID-19 pandemic, NCCARE360 helps to identify additional drivers of health and connect students to services and resources that will impact students’ physical, behavioral, and social wellness. This project will allow K-12 school systems and their staff to use NCCARE360 to link students and their families to community resources that address critical services like food, housing, utilities assistance, transportation, educational support services, and more.
Connecting Students to Vital Resources
Durham Public Schools (DPS) has always been committed to the well-being and success of its students. Now, they’re taking this commitment a step further by leveraging technology to strengthen the connection between K-12 students and the social resources they need. DPS is partnering with NCCARE360 to make this vision a reality, with plans to onboard up to 56 schools in the DPS school system.
NCCARE360 is a platform designed to bridge the gap between healthcare and social services. DPS will use NCCARE360 to connect students nd their families with essential social resources, ensuring that they have access to the support they need to thrive academically and personally. The success of this initiative will come from the dedicated professionals who work tirelessly to support students’ well-being. Social workers and members of the DPS student support department will be the primary users of the NCCARE360 platform, as their roles are pivotal in identifying students’ needs and connecting them with the appropriate resources.
Why NCCARE360 Matters
Holistic Support: NCCARE360 offers a holistic approach to addressing students’ needs. It goes beyond academics and recognizes the importance of social and emotional well-being in a student’s overall success.
Streamlined Access: The platform streamlines the process of accessing social resources. Instead of navigating a complex web of services, students and their families can access the help they need more efficiently.
Data-Driven Decision-Making: NCCARE360 provides valuable data and insights that can inform decision-making. This data-driven approach ensures that resources are allocated effectively, benefiting those who need them the most.
Enhanced Collaboration: NCCARE360 improves communication and collaboration among schools, social workers, and external service providers. This fosters a supportive ecosystem where everyone works together to help students succeed.
Equity and Inclusion: The platform promotes equity and inclusion by ensuring that every student, regardless of their background, has access to the resources they need to excel.
A Brighter Future for Durham Students
Durham Public Schools’ decision to embrace NCCARE360 is a testament to their commitment to the success and well-being of every student. By fostering stronger connections between students and essential social resources, DPS is paving the way for a brighter and more promising future for the entire community. This innovative approach to education and support demonstrates DPS’s dedication to nurturing not only academic excellence but also the holistic development of its students. The NCCARE360 team will be using DPS as an example for engaging with additional school districts to reach even more students in need. With NCCARE360, the path to success becomes clearer and the journey becomes a shared one, filled with opportunities for growth and achievement.
